Custom Sports Clothing | OTW TRADING LTD

These Terms & Conditions govern the use of the Custom Sports Clothing website and the purchase of products from us. By placing an order or using our website, you agree to be bound by these terms.

Please read them carefully before placing an order.

1. About Us

Custom Sports Clothing provides custom-made sportswear and personalised team clothing, including but not limited to custom t-shirts, hoodies, tracksuits, training wear, and sports accessories.

All products are manufactured specifically to customer requirements. OTW TRADING LTD

2. Orders

When placing an order through our website, you agree that:

• All information provided is accurate and complete

• You are authorised to use the payment method provided

• You have reviewed and approved the design and product details before confirming the order

We reserve the right to refuse or cancel orders if necessary.

Orders are only confirmed once payment has been received and accepted.

3. Custom Products

Most items sold by Custom Sports Clothing are custom-made and personalised.

Customisation may include:

• Logos

• Team names

• Player names and numbers

• Colours and designs

• Sponsor branding

Because these products are manufactured specifically for the customer, they cannot usually be cancelled, returned, or refunded once production has started.

Customers are responsible for ensuring that all design details, spelling, and sizes are correct before approving production.

4. Artwork and Design Approval

Customers may receive a design proof or mock-up before production begins.

By approving the design proof, the customer confirms that:

• All details are correct

• Spelling and artwork have been checked

• Colours and layout meet expectations

Once approval is given and production begins, changes cannot be made.

Custom Sports Clothing is not responsible for errors that were approved in the final artwork.

5. Pricing

All prices displayed on our website are listed in GBP (£) unless otherwise stated.

Prices may change without notice. However, once an order has been confirmed, the agreed price will not change.

Prices may exclude:

• Shipping fees

• Import duties or taxes for international orders

These will be displayed at checkout or provided in your order quotation.

6. Payment

Payment must be made in full before production begins unless otherwise agreed.

We accept payment through secure payment providers available on our website.

Failure to complete payment may result in order cancellation.

7. Production & Delivery

Because products are custom-made, production times will vary depending on the order size and design complexity.

Typical production time is 10–15 working days, although this may vary during busy periods.

Delivery times are estimates and may be affected by:

• Courier delays

• Customs processing

• Seasonal demand

Custom Sports Clothing cannot be held responsible for delivery delays outside our control.

8. Shipping

Shipping costs are calculated based on order size, weight, and delivery destination.

Customers are responsible for ensuring that the delivery address provided is correct.

For international orders, customers may be responsible for customs duties, taxes, or import charges imposed by their country.

9. Returns & Refunds

Due to the personalised nature of our products, custom items are non-returnable and non-refundable unless:

• The item is faulty

• The item is damaged during shipping

• The item differs significantly from the approved design

Any issues must be reported within 7 days of receiving the order.

We may request photographs or additional information before issuing a replacement or refund.

10. Intellectual Property

Customers must ensure they have permission to use any logos, trademarks, or copyrighted materials submitted for production.

By submitting artwork, you confirm that you have the legal rights to use the design.

Custom Sports Clothing is not responsible for copyright or trademark infringements caused by customer-provided artwork.

11. Website Use

By using this website, you agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to systems or data

• Copy or reproduce website content without permission

All website content, including images, graphics, and text, remains the property of Custom Sports Clothing.

12. Limitation of Liability

Custom Sports Clothing will not be liable for any indirect or consequential losses arising from:

• Use of our products

• Delays in production or delivery

• Errors in approved designs

Our liability is limited to the value of the purchased product.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be published on this page.

Continued use of the website indicates acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of our website or services will be subject to the jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Trading NAME AS Custom Sports Clothing – Full Company Name OTW TRADING LTD

Email: info@customsportsclothing.com

By placing an order with Custom Sports Clothing, you acknowledge that you have read and agree to these Terms & Conditions.