Privacy Policy

This Privacy Policy explains how OTW Trading Ltd, trading as Custom Sports Clothing (company number 09917111; registered office: 6 Trevenwyth Rural Workshops, St. Ives Road, Lelant, St. Ives, Cornwall TR26 3EU, England), collects, uses and protects your personal data when you visit customsportsclothing.co.uk or place an order with us. OTW Trading Ltd is the data controller responsible for your personal data.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

When you use our website or place an order, we may collect the following information:

• Personal information: name, email address, phone number, billing address, delivery address.
• Order information: products purchased, custom artwork or logo files submitted, order history and preferences.
• Technical information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

We only collect information necessary to provide our services and improve your experience.

How we use your information

Your information may be used to: process and fulfil your orders; create custom sportswear designs based on your submissions; communicate with you about your order; provide customer service and support; improve our website and services; and send updates, promotions or marketing emails (only if you have opted in). We do not sell or rent your personal information to third parties.

Sharing your information

We share your information only with trusted third parties where necessary to provide our services:

• Payment processing: our secure card payment provider, plus Clearpay and Klarna for their respective payment options.
• Delivery: Royal Mail, DPD, DHL and UPS.
• Manufacturing partners: where production of your order requires it.
• Website hosting and IT services.
• Marketing platforms: used for email communications you have opted into.

These partners only receive the information necessary to perform their services and must handle your data securely.

Payment security

All payments made through our website are processed securely by trusted third-party payment providers. We do not store credit card or payment details on our servers.

Cookies

Our website uses cookies. Essential cookies keep the store working (for example your basket and secure checkout) and are always on. With your consent, we also use analytics cookies (Google Analytics) to understand how the site is used, and advertising cookies (Google Ads) to measure our marketing.

When you first visit, a consent banner lets you accept or reject non-essential cookies. We apply Google Consent Mode v2, so analytics and advertising features stay switched off unless you choose to accept them. You can change your choice at any time using the “Cookie preferences” button in the bottom corner of any page, or by clearing cookies in your browser settings.

Data storage and security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. While we take strong precautions, no online data transmission can be guaranteed to be completely secure.

Data retention

We retain personal information only for as long as necessary to process orders, meet legal obligations (for example tax and accounting rules), resolve disputes and maintain accurate business records. After this period, your information is securely deleted.

Your data protection rights

Under UK GDPR you have the right to: request access to your personal data; request correction of inaccurate data; request deletion of your data where appropriate; object to the processing of your personal data; request restriction of processing; and request transfer of your data to another organisation. To exercise any of these rights, contact us using the details below.

Your right to complain

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites and recommend reviewing their privacy policies before providing personal information.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: Custom Sports Clothing (OTW Trading Ltd), Unit 6, Trevenwyth Rural Workshops, St. Ives Road, Lelant, St. Ives, Cornwall TR26 3EU · info@customsportsclothing.co.uk · 01736 697237. Policy last updated: 8 July 2026.