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Refund & Return Policy

Refund & Return Policy

Custom Sports Clothing

At Custom Sports Clothing, we take great pride in producing high-quality personalised sportswear. As most of our products are custom made to order, our refund and return policy differs slightly from standard retail items.

Please read the policy below before placing your order.

Custom & Personalised Products

All items ordered through our website that include custom designs, logos, personalised text, club names, or bespoke colours are classed as custom-made products.

Because these items are made specifically for you, customised products cannot normally be returned or refunded unless:

  • The item arrives faulty or damaged

  • The product is significantly different from the approved design

  • There has been a manufacturing error

We always recommend customers carefully check sizes, designs, spelling, colours, and artwork approvals before confirming production.

Design Approval Responsibility

Before production begins, customers may receive a design proof or mock-up for approval.

Once a design has been approved:

  • The customer accepts responsibility for the accuracy of the design

  • No changes can be made once production has started

  • Refunds cannot be issued for errors approved in the artwork

Please ensure all details are checked carefully before approval.

Faulty or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

We may request:

  • Photographs of the issue

  • Order details

  • A description of the problem

Once reviewed, we will arrange one of the following:

  • A replacement item

  • A partial refund

  • A full refund where appropriate

We aim to resolve issues quickly and fairly.

Size Exchanges

Because items are custom printed or embroidered, we are normally unable to offer exchanges for incorrect sizing.

To help avoid this, we recommend:

  • Checking the size guide carefully

  • Ordering sample sizes where possible for team orders

If a sizing issue occurs due to a manufacturing error, we will arrange a replacement.

Non-Custom Products

For non-personalised items, customers may request a return within 14 days of delivery provided that:

  • The item is unused

  • The item is in its original condition

  • The item is returned in its original packaging

Return postage costs are the responsibility of the customer unless the item is faulty.

Order Cancellations

Orders may be cancelled before production begins.

Once production has started, the order cannot be cancelled, as the product is already being manufactured.

If you need to cancel an order, please contact us as soon as possible.

Delivery Issues

If your order is delayed or lost in transit, please contact our team and we will investigate with the courier.

While we work with reliable shipping partners, delivery dates are estimates and cannot always be guaranteed, particularly during peak periods.

How to Request a Return or Report an Issue

If you need assistance with your order, please contact us with the following details:

  • Order number

  • Your name

  • Description of the issue

  • Photographs if applicable

Our team will review the issue and respond as quickly as possible.

Our Commitment

We are committed to delivering high-quality custom sportswear and excellent customer service. If there is ever an issue with your order, we will work with you to find the best possible solution.

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