•  

**Returns Policy** We take pride in the quality of our work and want you to be completely satisfied with your purchase. If your order does not meet your expectations for any reason, please contact us. We are dedicated to resolving any issues and ensuring you are happy with your order.

 

RetryReturns Policy We take great pride in the quality of our work and want you to be absolutely delighted with your purchase. If for any reason your order doesn’t meet your expectations, please get in touch with us. We’re committed to making things right and ensuring you’re happy with your order. When Returns Are Not Possible

 As our products are personalised and made to order, we cannot accept returns unless there is a product or print fault. This includes situations where the incorrect size was ordered, as sizing details are provided at the time of purchase to help you make an informed decision. If you need more details, sizing specifications or information, please let us know. We’d always recommend purchasing single-unit samples before a bulk order to ensure the products are aligned with your requirements. 

 

When Returns or Refunds Are Possible We will gladly resolve issues in the following circumstances: 

A fault with the product. An error during the production process resulting in the product not meeting the agreed specifications and/or exceeding the acceptable tolerances outlined in our terms and conditions. If you receive a faulty item, please contact us immediately, and we will work with you to resolve the issue.

 

 If a fault is confirmed, we will offer a replacement, repair, partial refund or full refund depending on the situation. Important Information on Personalised Goods For orders that may fall under the Consumer Protection Act and/or Consumer Contracts Regulations, returns rights do not apply to personalised goods or items made to a customer’s specifications. 

 

Important Information on Blank Goods (Non Personalised) As a wholesaler blank items are purchased specifically for your order, and as such, returns are subject to a restocking charge. This charge covers the costs of returning these items to our manufacturers, helping to ensure zero waste in our supply chain.